The vanishing of customer feedback posted on Google’s platform is a frustrating occurrence for both business owners and reviewers. This phenomenon, when ratings and comments submitted legitimately are no longer visible, has a variety of underlying causes. One example is when a review violates Google’s content policies, such as including offensive language or promoting illegal activities. Another instance is if Google’s algorithms suspect fraudulent activity, such as multiple reviews originating from the same IP address.
Understanding the potential reasons for removed feedback is crucial for maintaining an accurate online reputation and ensuring transparency. A business with suddenly missing reviews may be perceived as manipulating its online presence, eroding trust. Historically, as online review platforms have become more prevalent, the need to combat fake and malicious feedback has led to increasingly sophisticated algorithms and stricter enforcement of content guidelines.
